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Current Job Openings at The Salvation Army of Branson



                   The Salvation Army, Midland Division

Job Description


Facility/Dept:        Branson, MO Corps Community Center / Emergency Social Services (ESS)

Position Title:      Case Manager                                                         

FLSA Schedule:   Full-time

Accountability:  This position reports to and is supervised by the Corps Officer.  Position supervises volunteers in the food pantry and the social services office.


Position Summary:  The Social Services Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (POH) services.  This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and POH client pre-screening, manager POH client goals.  The Case Manager will network with community agencies, programs and referral resources benefit the Corps.  Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards.


Essential Duties (Reasonable accommodations may be made to enable individuals with disabilities to perform this job description.):


1.      Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:

a.       Conduct pre-screening and intake of clients using specified assessment tools;

b.      Conduct goal setting steps with clients formulating change-oriented action plan;

c.       Conduct follow-up case management meetings with clients;

d.      Monitor and track the changes goal attainment on the action plan.

2.      Provide on-site and occasional outreach assistance to clients seeking emergency assistance.

3.      Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.

4.      Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.

5.      Identify resources available in service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them. 

6.      Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.

7.      Record electronic and written client information in paper and computer records and maintain client confidentiality.

8.      Record statistical data and provide statistical reports in a timely manner.

9.      Case Manager will expend ESS funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed by the RESS office. All reports must be submitted in a timely manner.

10.  Maintain food pantry in clean and organized condition.  Stock space with food products and distribution supplies.

11.  Direct, schedule, and supervise the volunteer(s) staffing the food pantry.

12.  Communicate social service activities to the Corps Officer(s), coordinate social services with other Corps programming, and inform clients of Corps programming.

13.  Facilitate client application process for seasonal and special assistance as well as community programs.

14.  Participate in Corps seasonal events and resource collection as directed by supervisor.

15.  Provide emergency social services during disaster situations for extended durations and in extreme conditions.

16.  Represent The Salvation Army through the implementation of its mission in all service aspects.

17.  Maintain confidentiality and comply with Safe From Harm guidelines.

18.  Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors.  This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of other’s property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.


This job description should not be interpreted as an all inclusive list.  It is intended to identify the essential duties and requirements of the position.  Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor.


Minimum Qualifications:  Bachelor’s degree in human services field with one (1) years related work experience with some supervisory experience.  Combination of education and experience will be considered.  Must have an outgoing personality with good communication skills and an ability to work with diverse cultures.  Strong leadership style and good organizational skills required.  Commitment to carry out The Salvation Army’s mission is essential.  Knowledge of The Salvation Army and Government, State and community resources is helpful.  Must have working knowledge of computers.  Must have reliable transportation, a valid Driver’s License and pass TSA MVR check.  Good communication skills as well as the ability to work with diverse and challenging personalities are essential.


Physical and work environment requirements:  Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds.  Occasionally move 50 or more pounds using dolly/cart/truck.  Must be capable of performing in an office environment to include: using a computer, answering phones, etc.  Most work will be indoors in a temperature-controlled environment.


Background Checks: Position requires background checks to be accomplished.  Findings may disqualify an individual for this position.


The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Realizing The Salvation Army is a member of the Christian church, employees are expected to conduct themselves in a professional manner and project a positive image to others consistent with the above mission statement.  This includes appearance as well as verbal communications and other behaviors.  It should be clearly understood that nothing less will be accepted.




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