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Policies and Procedures

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Absences without notice should be strictly avoided whenever possible. Volunteers should notify their supervisor as soon as possible if an absence is anticipated. Scheduled events such as doctor's appointments, vacations, etc., should be communicated well in advance to allow other volunteers to cover the shift and avoid interruption of services.


Accidents must be reported immediately. Please provide all information regarding the accident to the supervisor without delay.

Age Restrictions

There are some volunteer opportunities that require a volunteer to be 18 or older. However, many volunteer opportunities are open to youth and families. Youth under the age of 18 who wish to volunteer with The Salvation Army and are not part of an organized group or class are required to have written parental permission. The program supervisor will be able to provide any necessary parental consent forms.


Arrival should be timely, with volunteers ready to work. Please notify the supervisor upon arrival and inquire what tasks require assistance.


Attire should be worn that is appropriate and comfortable for your volunteer position. The supervisor can answer questions regarding appropriate dress.

Change of Positions

If you wish to change volunteer positions, you must meet with the Volunteer Coordinator first. A new background check form and position description will need to be filled out for the desired position.


Chaperones/Supervisors must be responsible in their efforts to keep the youth on task and encourage appropriate behavior.


The Salvation Army serves many people throughout the community. There may be times, through volunteering, that you may come across personal and confidential information on clients. As a volunteer, it is your obligation to protect confidential information.


Volunteers are important to The Salvation Army, and you should conduct yourself in a manner that supports our principles and mission. Inappropriate or unethical behavior may result in corrective action, up to and including permanent dismissal from The Salvation Army volunteer programs. Reasons for dismissal include, but are not necessarily limited to: theft, giving or loaning money to clients, discrimination, and sexual or other misconduct, including arriving at any volunteer opportunity under the influence of a controlled substance or alcohol.

Emergency Procedures

Fire extinguishers and first-aid kits are located in each building. To find out more specific information on emergency exits and procedures in your building, talk to your supervisor or the Volunteer Coordinator.


Hours should be documented to include the time of arrival and departure, with volunteers signing in at the beginning and out at the end of each shift. Please inquire of specific hours policies with the supervisor as these policies may vary from program to program.


Meals may be provided for volunteers during specific projects and at some sites equipped with kitchens. Please inquire with the supervisor to learn if meals are provided for volunteers.


Money and/or gifts may not be accepted from a client under any circumstances.

Open Door Policy

If you feel you are being treated poorly or unfairly, you may meet with the Volunteer Coordinator to discuss the situation. The Volunteer Coordinator is there to help you and is available by phone or e-mail.

Personal Conduct

The Salvation Army believes in the dignity of all individuals and you are expected to treat all individuals, staff, public, and volunteers with dignity and respect. Jokes, comments, and/or language that are derogatory or inappropriate are not acceptable.

Personal Phone Calls, Cell Phones, and Texting

All personal calls, whether using a phone in the facility or your personal cell phone should be taken only before or after a scheduled shift or on break time. Texting should also be done before or after a scheduled shift or on break time only. Phones are available in the front office of each building for emergencies.

Prohibited Weapons

Prohibited weapons may not be brought on site, including but not limited to any form of firearm, explosive device, or other device that is generally considered to be a weapon. All persons are forbidden from carrying a prohibited weapon of any kind onto Salvation Army property, regardless of whether the person is licensed to carry the weapon or not.


Recognition will be an ongoing process. As a volunteer, you have the right to be acknowledged and appreciated for your valuable contributions to The Salvation Army.


References are gladly provided for volunteers upon request based on performance.

Representing The Salvation Army

Please remember that you represent The Salvation Army, both in person and when talking on the telephone. The Salvation Army depends on you to maintain a patient and helpful attitude in all business dealings in keeping with the spirit and ministry of The Salvation Army. Remember to exercise good judgment when acting on the agency's behalf.

Safe from Harm

All volunteers who work with children or vulnerable adults are required to complete The Salvation Army's Safe from Harm training program. The Safe from Harm program establishes personal conduct and safety guidelines designed to help The Salvation Army reduce the risk of abuse or injury to infants, children and vulnerable adults who participate in their programs. For your safety and the safety of others, you should never be alone with a minor or vulnerable adult client of The Salvation Army.


There is no smoking allowed inside any building at any time. Adults may smoke in designated areas outside. Ask your supervisor where these areas are located.


Supervision is required for all minors and the following student-to-chaperone ratios are typically observed:

3:1 ratio for elementary students

5:1 ratio for junior high students

10:1 ratio for high school students.

Use of Alcohol and/or Drugs

Use of alcohol and/or drugs is not permitted at any Salvation Army facility. Salvation Army volunteers are prohibited from using alcohol and/or drugs while acting as a representative and performing responsibilities defined by his/her volunteer position. Volunteers are also not permitted to purchase alcohol, drugs or cigarettes for any of the clients.


Valuables should not be brought to the volunteer locations as there is no way to ensure safety of such items. The Salvation Army is not responsible for any damage or loss to volunteers' personal property. Regular accessories containing valuables (such as briefcases or purses) or valuables that could not be left home should be stored in an area determined to be relatively safe by the supervisor.


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